Coca-Cola Enterprises

Coca-Cola Enterprises

Cell has worked with Coca Cola Enterprises to develop a Customer Proposition document that includes 12 Customer Service Promises and clearly states CCE’s vision of customer service to all of its stakeholders, so that each internal and external audience understands exactly what is involved in delivering its promise to be the ‘best customer service company’. This is step one of an ongoing campaign to launch the service proposition across Europe.